Privacy Policy

Last updated: March 16, 2026

Sturdion LLC ("Sturdion," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services.

1. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, email address, phone number, and company name when you sign up for early access, contact us, or use our services.
  • Call Data: When our AI voice agents handle calls on behalf of our customers, we process call recordings, transcripts, caller phone numbers, and details provided during the call (e.g., location, vehicle information, service requests).
  • Usage Data: Information about how you interact with our website and services, including IP address, browser type, pages visited, and timestamps.
  • SMS Data: Phone numbers and message content related to dispatch notifications and customer service communications.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process and manage call intake and dispatch operations for our customers
  • Send dispatch notifications and customer service messages via SMS
  • Respond to your inquiries and provide customer support
  • Improve and develop our products and services
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Our Customers: Call data and dispatch details are shared with the business whose calls we handle, as they are the service provider.
  • Service Providers: Third-party vendors who assist in operating our services (e.g., cloud hosting, telephony, AI processing).
  • Legal Compliance: When required by law, regulation, or legal process.

4. SMS Privacy & Data Protection

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS messages are used solely for dispatch notifications, service updates, and customer care communications. We do not use SMS data for advertising, lead generation, or any purpose unrelated to the services requested.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Call recordings and transcripts are retained in accordance with our customer agreements.

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of SMS communications by replying STOP to any message

8. SMS Communications

By using our services, authorized recipients may receive SMS messages related to dispatch notifications and customer service updates. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance.

9. Third-Party Services

Our services integrate with third-party platforms (e.g., Twilio for telephony, cloud providers for hosting). These services have their own privacy policies, and we encourage you to review them.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Sturdion LLC
2389 Main St, STE 100
Glastonbury, CT 06033, USA
Email: hello@sturdion.com